Orbi Not Connecting To New Modem

Users who upgrade the modem usually face a common problem that is Orbi not connecting to new modem. If you are also the victim of the same issue then no need to panic. As we are here with the helping guide. The issue might seem complex, but in reality it’s not. All you need to do is follow some simple troubleshooting points as are written below. But in case you are not well-equipped with technology and technical products then it’s better to directly connect to the expert.

Power Cycle

A simple step of restarting the devices can eliminate the particular issue. For power cycling, first withdraw the electrical supply from the new modem and the Orbi router. This also includes disconnecting the power adapters from the power socket. Now let the devices sit vacant for about 30 seconds. In case you are not in a hurry then give at least two to three minutes. Now first power on the new modem. As you turn it on, hold on until all the LED lights stabilize. Moving further, replug the Orbi router. Also let it boot up properly. The Orbi not connecting to new modem issue might disappear immediately. In case it didn’t, then head on to the next helping point.

Check Cable Connections

The incorrect cable connections won’t allow the user to get rid of connectivity issues. Therefore the wires should be connected to the right ports. But before that ensure the ethernet wire is working properly. It shouldn’t have any cuts or bruises. The ethernet wire’s one end should slip into the new modem. Whereas the second end goes into the Internet port of the Orbi. The internet port is usually yellow in color. In case you are confused about the ports then check out the quick user guide. As it contains every minute information.

Check Modem Compatibility

If Orbi is not connecting to the new modem, then there are high chances that the new modem is incompatible with the Orbi. Although the Orbi works with all the standard modems. To know about the compatibility take the help of your ISP. Moving forward if your new modem has a built-in router or you can say gateway then you need to turn it to a bridge mode. For this access the web settings of the modem and change it from there.

Ensure Right Configuration

Orbi not connecting to new modem issue will prevail if the user didn’t perform the initial setup. Replacing the old modem with the new one, doesn’t mean it will automatically connect to the Orbi. Rather users need to perform the setup process. To do so check out these written steps:

• First ensure the proper activation of your new modem as well as the Orbi router.
• Next connect the ethernet wire to the right ports.
• Moving further, connect any of your smart gadgets to the Orbi network. For hassle free setup, connect via ethernet cable.
• Now open any internet browser. Make sure it is updated. Further doesn’t contain any caches and cookies. Move to its address bar. Fill up http://orbilogin.net. Press Enter.
• Lastly, follow all the on-screen instructions carefully to complete the setup.

Update Firmware

If everything is correct but still the issue of Orbi not connecting to new modem persists, then there are high chances of pending firmware updates. Pending updates not only leads to connectivity issues but it also diminishes the overall performance of the network. The major concern is that it also makes the network vulnerable to cyber attacks. Therefore it is extremely crucial to always have the latest firmware version.

For updating the firmware, either use the Orbi app or web interface. For upgrading through the app, first login using the correct details. On the dashboard you can easily locate the firmware upgrade section. Therefore follow the prompts and finish the upgrade. For upgrading through the web interface, use orbilogin.net. During the upgrade the Orbi router might reboot itself, so meanwhile do not perform any other activity.

Factory Reset

Did you try all the above mentioned troubleshooting steps for Orbi not connecting to new modem problem? If the answer to this question is yes, then the last resort is factory reset. Remember that after the reset, users need to re-perform the setup process from scratch. As reset reverts the Orbi to its original settings.

For resetting, first grab a paperclip. Now turn around the Orbi and locate the reset hole. Insert the clip into the hole. Push it down and hold on for upto six seconds or until the LED dozes off. Now release it.

Be mindful, during the reset the Orbi router should be active. It means the electrical supply should be there with the router. As it completes, re-perform the setup from the beginning.

Contact Support !

After trying all the above written steps, if the problem of Orbi not connecting to new modem persists then it’s the right time to get in touch with the experts. As there are chances of hardware failure or some other complexity which can only be taken care of by the experienced and professional expert.